Refund policy

Last Updated: August 10, 2026

At Coraniva, we want our return, exchange, and refund process to be clear and straightforward. This Return & Refund Policy applies to customers in the United States.

Returns

Coraniva accepts return requests within 30 days from the date of delivery.

All returns must be requested and approved before the item is sent back. Please contact us at info@coraniva.com to submit your return request.

Do not send an item back before receiving approval and return instructions from Coraniva.

Return Process

Approved returns follow this process:

  1. Submit a return request by contacting Coraniva at info@coraniva.com within 30 days of delivery.
  2. Coraniva reviews the return request.
  3. If the return is approved, Coraniva provides a prepaid downloadable return shipping label.
  4. Download and print the prepaid return label, then securely attach it to the return package.
  5. Ship the item according to the return instructions provided by Coraniva.
  6. After the returned item is received, it will be inspected within 1–3 business days.
  7. After inspection and approval, the eligible refund will be processed within 10 business days to the original payment method.

Returns must be approved before a prepaid return shipping label is issued.

Return Shipping Costs

Approved returns are free of return shipping charges.

Coraniva provides and pays for the prepaid return shipping label for approved returns. Customers can download and print the label after their return request has been approved.

There is no charge to the customer for an approved return shipping label, and Coraniva covers the approved return shipping cost.

Restocking Fees

Coraniva does not charge a restocking fee.

Exchanges

Exchanges are available for eligible products within the 30-day return window.

To request an exchange, contact info@coraniva.com before returning the product.

Approved exchanges include free return shipping, and Coraniva will provide a prepaid downloadable return shipping label.

Do not send an item back for an exchange before receiving approval and return instructions.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at info@coraniva.com and provide your order information along with details about the issue.

Coraniva will review the request and provide return instructions when applicable. If the return is approved, Coraniva will provide and pay for a prepaid downloadable return shipping label.

Please do not return a damaged or incorrect item before receiving return instructions from Coraniva.

Refunds

Once an approved returned item is received, Coraniva will complete its inspection within 1–3 business days.

After the item has been inspected and approved, the refund will be processed within 10 business days.

All eligible refunds are issued to the original payment method.

Coraniva transactions are processed in USD (U.S. Dollars).

Cancellations

Orders may be canceled before shipment.

If you would like to request a cancellation, contact us at info@coraniva.com as soon as possible. An order that has already shipped can no longer be canceled and would instead need to follow the applicable return process.

Need Help?

If you have questions about a return, exchange, refund, damaged or incorrect item, or cancellation, please contact us.

Store: Coraniva

Address: 3251 Marisol Pl, Carlsbad, CA 92010, United States

Email: info@coraniva.com

Operating Hours: Monday–Friday, 9:00 AM–7:00 PM (GMT-8)

Expected Response Time: Within 48 business hours